SALON POLICIES
Contact us if you have questions about any of the policies at Urban Betty Salon in Austin, Texas.
As of May 2020
At Urban Betty, we believe in taking care of our team so they can take the best care of you. To support this, we include a small service charge with each visit. This helps us provide meaningful benefits to our employees, including:
Healthcare coverage, Continuing education and professional development, IRA retirement matching, and Paid time off. This investment in our team ensures that every stylist and service provider at Urban Betty feels valued, supported, and empowered—because when they thrive, so does your experience with us. Thank you for supporting a salon that prioritizes people first.
Every appointment is specially reserved for you! As a courtesy to Urban Betty, our staff, and waiting guests, we request a 48-hour advance cancellation notice. A credit card number is required to reserve an appointment and will be used when the charges below incur.
- No Show, we are sad you missed your appointment . . . since your stylist is unable to fill that spot, we will charge you 50% of the services.
- No-show, the second time; we miss you! And our stylists have been waiting . . . 100% of the services will be due.
- Cancellations with less than 24 hours notice are subject to fees.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waitlist miss the opportunity to receive services. Since the services are reserved for you personally, a No-show fee will apply.
If you are more than 10 minutes late for your hair appointment and 5 minutes for your wax appointment, your reservation may be rescheduled.
As of March 1, 2022, Urban Betty will no longer accept cash payments. All major credit cards are accepted. A credit card is required to reserve an appointment but will not be charged unless the appointment is canceled within 24 hours of scheduled services. Please note that credit cards may be used for the payment of salon products and/or services only. Checks are not accepted. A 50% deposit is required at booking appointments over $500.00. Cash tips are preferred but not required. Please note that your stylist is responsible for tipping his or her assistant out of their own tips.
Why We Include a Service Charge:
At Urban Betty, we believe in taking care of our team so they can take the best care of you. To support this, we include a small service charge with each visit. This helps us provide meaningful benefits to our employees, including:
- Healthcare coverage
- Continuing education and professional development
- IRA retirement matching
- Paid time off
This investment in our team ensures that every stylist and service provider at Urban Betty feels valued, supported, and empowered—because when they thrive, so does your experience with us.
Thank you for supporting a salon that prioritizes people first.
Our online options for purchases of gift cards or gift certificates are non-refundable. All Gift Cards and gift certificates never expire.
Service appointment deposits are refundable within 48-hour prior to cancellation.
If you are not completely satisfied with your service, we are happy to offer a complimentary adjustment. Adjustments are scheduled just like regular appointments and are provided at no additional charge.
- To qualify for an adjustment, please contact the salon within two weeks of your original service and schedule the appointment with the same stylist who performed the service. If the original stylist is unavailable or circumstances warrant an exception, we may arrange for another technician to perform the adjustment.
Our goal is to ensure you are happy with your experience, and we appreciate the opportunity to make things right.
Please note services provided by New Talent Stylist are not guaranteed. Our salon stylists will not provide you with a redo for a New Talent service. You must schedule the redo with the provider who originally performed the service.
We take great pride in our quality products. If you are dissatisfied with a hair product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.
Sorella Apothecary skincare products are non-refundable. Please ensure that when purchasing skincare products, you are properly informed about ingredients that work best for your skin type. Skincare products take 4-6 weeks to take effect.
Kitsch boutique items are non-refundable.
Clothing Policy:
- Our salon will take all precautions to minimize the risk of color stains on guests’ clothing during the appointment.
- Guests are responsible for their own clothing choices during the color appointment.
- While we provide smocks for protection, guests understand and accept that accidents may still occur despite our best efforts.
- Guests are advised to inform their stylists if they have any concerns regarding the potential for color stains on their clothing or if they require any additional measures to protect their garments.
As much as we love our furry friends, please leave your pets at home. It is against TDLR regulations for animals to be inside a salon unless it is a service animal.
- Any dollar denomination
- Any service or combination of services
Urban Betty is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.
Due to the relaxing nature of the Urban Betty experience, we respectfully request children be brought to the salon only when the child is receiving a service.
We want to ensure a great experience for our young guests. Therefore, guests under 18 must be accompanied by a parent or guardian during the entire visit. If a parent or guardian cannot attend, please contact us in advance to discuss options.
We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis only use information collected from individual customers. Information collected about our guests is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers.
At Urban Betty Salon, we take great pride in our support for Wigs For Kids. If you’re interested in scheduling an appointment for a donation cut, kindly ensure that you meet the specified donation cut requirements. CLICK HERE! If you meet these criteria, please don’t hesitate to contact us at 512.371.7663 to schedule your appointment.
Hair donations must be a minimum of 12 inches
Follow these measuring tips:
- Grow ponytails 14+ inches to have the most impact on a child in need.
- Pull curly hair straight for a more accurate measurement.
- Start the measuring tape at the start of the ponytail.
- Stop measuring where the ponytail starts to thin due to layers or split ends.
Hair donations cannot be permed, color-treated, or highlighted.
- Temporary coloring or highlights that wash out are acceptable, but must be completely washed out before cutting. Gray hair is accepted. Please arrive at your appointment with clean, dry hair.
At Urban Betty, we are proud to invest in the next generation of stylists through our New Talent Stylist Program. This program is designed for newly licensed cosmetologists who have recently graduated from beauty school and joined the UB team.
What is a New Talent Stylist?
A New Talent Stylist is a licensed cosmetologist who is continuing their education by working one-on-one with a senior stylist/educator at Urban Betty. Over the course of a 6-month program, they receive advanced hands-on training, mentorship, and real salon experience to ensure they are fully prepared to become a Level 1 stylist at Urban Betty.
Important Things to Know
- New Talent Stylists are fully licensed professionals and able to perform the services they are bookable for.
- They test out of each service before offering it to guests, ensuring they have the skills and knowledge needed.
- Services with New Talent Stylists are offered at a reduced price point as part of their training program.
- Because they are still in training, appointment times may be longer than with higher-level stylists.
- Please note services provided by New Talent Stylist are not guaranteed. Our salon stylists will not provide you with a redo for a New Talent service. You must schedule the redo with the provider who originally performed the service.
Why Book with a New Talent Stylist?
Booking with a New Talent Stylist is a great way to enjoy the Urban Betty experience at a lower cost while supporting the growth and development of the next generation of hairstylists. You’ll receive quality services from a stylist who is dedicated to honing their craft under the guidance of our experienced educators.
Frequently Asked Questions
38th Street
Located in the 26 Doors Shopping Center at 38th Street and Medical Parkway in Central Austin. We’re in the back left corner of the shopping center.
SOCO
Located on the ground floor of the Public Lofts building at South Congress and E. St. Elmo.
Round Rock
Located at 3001 Joe Dimaggio Blvd, Unit 1350, Round Rock, Texas.
38th Street
Free parking is available in the shopping center lot off 38th Street.
SOCO
Parking is available in the garage labeled “Retail Parking” on E. St. Elmo. Gate code: 7259. You must register your car upon arrival: register here!
Round Rock
Free parking is available directly in front of the salon.
If you’re unsure which services to reserve, please call us to discuss your hair goals and our expert Guest Coordinators can assist in determining which services are the best fit. We also recommend booking a complimentary consultation. During this 15–30 minute appointment, your stylist will discuss your hair goals, recommend services, estimate pricing, and help schedule future appointments if needed.
Confirmation emails are automatically sent after booking online or by phone. If you don’t see it, please check your spam or junk folder. Still can’t find it? Give us a call at 512-371-7663 and we’ll resend it or confirm your reservation.
Your appointment time is reserved specifically for you. Cancellations made with less than 48 hours notice and no-shows prevent stylists from filling that time and earning income. Fees help compensate your stylist for the lost appointment time.
For additional information, you may review the specific terms of our cancellation policy at Urban Betty | Policies.
Most services include a complimentary shampoo and blowdry, but please arrive with dry hair.
- Haircuts: No need to shampoo beforehand.
- Color services: We recommend washing your hair 12–24 hours before your appointment so natural oils can help protect your scalp.
Please avoid arriving with excessively oily hair or heavy dry shampoo/product buildup, as it can affect color processing.
Yes. Email reminders are sent when the appointment is booked and again 2 days before your reservation.
Text reminders are sent the day before your appointment. If your reservation has not been confirmed by noon the day before, our Guest Coordinators may call as a final reminder.
A credit card is required to reserve your appointment but will only be charged for late cancellations or no-shows made within 24 hours of the scheduled service.
Our services are offered a la carte, and pricing varies based on the stylist’s experience, demand, and level. Pricing may also vary depending on hair length, density, color history, desired results, and the time required for the service.
Green Circle Salon
Create Beauty, Not Waste
We are proud to announce that we are a certified Green Circle Salon, which makes us 90% sustainable! For all hair services, a $2.50 eco fee will be added at checkout. Our eco fee helps us to repurpose and recover up to 95% of the resources that were once considered waste.
To learn more about this amazing Green Initiative, click here to read our blog.
