Every appointment is specially reserved for you! As a courtesy to Urban Betty, our staff, and waiting clients, we request a 24-hour advance cancellation notice. A credit card number is required to reserve an appointment but will not be charged unless the appointment is canceled within 24 hours of scheduled service.
No Show, we are sad you missed your appointment . . . since your stylist is unable to fill that spot, we will charge you 50% of the services.
No-Show, the second time; we miss you! And our stylists have been waiting . . . 100% of the services will be due.
The first cancellation with less than 24 hours’ notice, no worries . . . things happen. It’s on us! Any cancellation after that follows the No-Show rules above.
We occasionally double-book services to accommodate as many people as possible. If you arrive more than 15 minutes past your scheduled appointment time, we may need to alter or reschedule your services, so we don’t interfere with another guest’s appointment.