Policies

Courtesy

Every appointment is especially reserved for you! As a courtesy to Urban Betty, our staff, and waiting clients, we request a 24 hour advance cancellation notice.

  • All cancellations without 24 hour notice will be charged a $25 fee upon rebooking. All no-shows will be expected to pay 50% total price of appointment missed upon rebooking.

Children

Due to the relaxing nature of the Urban Betty experience, we respectfully request children be brought to the salon only when the child is receiving a service.

Pets

As much as we love our furry friends, please leave your pets at home. It is against TDLR regulations for animals to be inside a salon unless it is a service animal.

Gift Cards

Gift Cards may be purchased for:

  • Any dollar denomination
  • Any service or combination of services

Urban Betty is not responsible for lost or stolen cards. They must be presented at the time of the service and are not refundable.

Returns/Refund policy

Our online options for purchases of gift cards or gift certificates are non-refundable. All Gift Cards and gift certificates never expire.

Service appointment deposits are refundable with 48 hour prior cancellation.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician.

Please note, services provided by apprentices are not guaranteed. Our salon stylists will not provide you with a redo for an apprentice service. You must schedule the redo with the apprentice who originally provided you with the service.

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.

Trying a Different In-House Stylist

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. And, don’t forget, we have our own in-house apprenticeship program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.

Method of Payment

All major credit cards accepted. Please note that checks and credit cards may be used for the payment of salon products and/or services only. Cash tips are preferred but not required. Please note that your stylist is responsible for tipping his or her assistant out of their own tips.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers

Terms and Conditions

Effective Date: May 20, 2016

Urban Betty Inc. provides the content of this website and services available on the website, www.urbanbetty.com. Our terms and conditions set forth the standards of use of our website. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website.

1) Please review our Privacy Policy in order to understand our privacy practices.

2) Urban Betty Inc. is providing visitor(s) with information about its services along with the ability to purchase gift cards, and book appointments.

a) Visitor(s) are responsible with acquiring the necessary tools to view our

website and for any fees related to this connection.

b) This website may be used for your own private purposes and in accordance with these terms of use. You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

c) It is not necessary to register with us to view our website. However you will need to create an account in order to purchase gift certificates or book appointments.

3) All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

4) Acceptable Use.

You must not use our website in any way that causes, or may cause , damage to the website or impairment of the availability or accessibility of the website in any way which is unlawful, illegal, fraudulent or of harmful purpose.

5) Third Party Sites.

Our Web site may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third party site. We encourage all Visitors to review said privacy policies of third-parties’ sites.

Contact Us

Visit Us

  • 1206 W 38th Street Suite 1107 

  • Austin, Texas 78705